99 Percent Customer ServiceS

99 Percent advocate integrating customer focus into every front-of-house interaction. We use best practice in IT Service Management (ITIL), to provide tailored support and guidance for all stakeholders involved in the supply chain; Pharmacies, Wholesalers, GPs, Hospitals, Manufacturers and Software Suppliers, to ensure service continuity and patient safety. 

Training and ongoing management of End Users, MAHs and OBPs is a vital role in the operation of a successful NMVO.  When issues and problems occur, timely problem-solving and issue management is essential to maintain user confidence, compliance and continuity of medicines supply. 

We develop, document and deliver effective training to users allowing them to perform their roles in a professional and effective manner. We ensure Service Level Agreements (SLAs), Critical Service Levels (CSLs) and Key Performance Indicators (KPIs) are met and keep your NMVO operating at peak efficiency.